Subaru of America, Inc. has determined that a defect, which relates to
motor vehicle safety, exists on certain 2016-2017 Legacy and Outback Vehicles. The
safety of our customers is our number one priority and Subaru of
America is taking every measure to correct this situation as quickly and
safely as possible while reducing inconvenience to our customers.
the steering column in affected vehicles may not have been manufactured
to specification. To remedy this condition, it is necessary to inspect
the lot number of the steering column. If the vehicle contains a
steering column with one of the affected lot numbers, the steering
column must be replaced. As far as the inspections, we will either
arrange for one of our technicians to come to you to inspect your car or
we will make arrangements to have it towed at our expense to our
retailer facility for inspection. If the vehicle is determined to be
safe by the technician's inspection, then you can safely drive the
However, if our inspection determines that the car requires
repair, and it has not already been towed to our facility, we will make
arrangements to have it towed there at our expense. Until your car has
been repaired, you will be provided with a free loaner car.
update to our Roadside Assistance Program policy, we will cover towing
charges to the closest retailer or to the selling retailer. Likewise, if
Subaru's Roadside Assistance program is not used for the towing, we
will pick up the costs to the closest retailer or the selling retailer,
depending on the customer's preference.
Subaru of America's parts
facility has extended its hours and will work through the weekend to
keep the parts shipments flowing. We will have delivered at least 26,000
steering columns to retailers by Friday May 27.
This will cover
more than 100% of sold vehicles plus approximately 80% of the estimated
total vehicles needing repair parts. Because of the severe demand on
rental cars, we will immediately cover the costs of a rental from an
outside agency at up to 50.00 per day for as long as it takes to repair
the customer's vehicle. We apologize for this situation and we
understand the disruption it brings to your business and the concerns it
creates for our valued customers.
We would like to extend an apology for these recent problems that have occurred and are working hard to fix them.
Please give us a call at 571-599-2235 or fill out the form to the right for more information.